Lillian Wong Real Estate & Investments (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors, clients, and users of our online services. As a real estate investment firm dedicated to helping clients achieve their real estate goals, we take privacy and security seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website and interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Contact details (e.g., name, email address, phone number) when you communicate with us.
  • Information submitted through forms, applications, or the client portal.
  • Data provided for property inquiries, investment consultations, or real estate-related requests.

b. Automatically Collected Information

  • Google Analytics Data: We use Google Analytics to track website traffic, usage patterns, and improve user experience. This may include information such as IP addresses, browser type, pages visited, and time spent on our site.
  • Cookies & Tracking Technologies: We may use cookies to enhance functionality and user experience, including remembering preferences and improving website performance.

c. Information Collected via the Client Portal

If you use our client portal, we may collect account-related information necessary for authentication, property listings, investment activities, and secure access to resources.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and improve our website, services, and client support.
  • To analyze website usage and trends through Google Analytics.
  • To process property inquiries, investment consultations, and real estate-related communications.
  • To communicate with our clients about real estate news, market updates, listings, and opportunities.
  • To maintain security, prevent fraudulent activity, and protect the integrity of client data.
  • To ensure compliance with legal and regulatory requirements.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

  • Service Providers: With third-party service providers that assist in operating our website and services.
  • Legal Compliance: If required by law, court order, or government request.
  • Business Operations: When necessary for real estate transactions or communication with clients.
  • Real Estate Services: To coordinate property showings, investment consultations, and related opportunities.
  • Security and Fraud Prevention: When necessary to protect the rights, safety, and security of our clients and operations.

4. Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, or disclosure, including:

  • Encrypted communication and secure data storage practices.
  • Access controls to limit data access to authorized personnel only.
  • Regular security audits and compliance checks.

While we take all reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, update, or delete your information.
  • The right to opt out of certain data processing activities, including Google Analytics tracking.
  • The right to request details on how we use and store your data.
  • The right to file a complaint if you believe your data rights have been violated.

To exercise these rights, please contact us at team@lillianwongrealestate.com.

6. Cookies and Tracking

We use cookies to enhance user experience and analyze website traffic. You can modify your browser settings to refuse cookies, though this may affect site functionality. We may use:

  • Essential Cookies: Necessary for website functionality and security.
  • Performance Cookies: Used for website analytics and service improvement.
  • Advertising Cookies: Used for outreach and engagement with potential clients.

7. Third-Party Links

Our website may contain links to third-party sites, such as MLS listings, partner organizations, and industry resources. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill business obligations, legal requirements, and operational needs. When no longer needed, data is securely deleted or anonymized.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations, business activities, or security measures. Changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy, your data, or your rights, please contact us:

Lillian Wong Real Estate & Investments
1495 Ridgeview Dr, #200
Reno, NV 89519
Phone: (650) 388-2799
Email: team@lillianwongrealestate.com

By using our website and services, you agree to the terms of this Privacy Policy. We are dedicated to providing a secure, professional environment for our clients and their real estate and investment needs.